Diagnostic Fee based on hourly rate on invoice is Required. even if Customer or Orange County PC Repair Denies Service or Recommendations after diagnostic of their PC, MAC, Server, desktop, laptop, hardware, software and or all Smartphones,. All Invoices are initialed by Consumer/ Customer that is at least 18 years of age.

 

Customer releases all liability towards Orange County PC Repair when they agree to have our technician perform the work presented to them at initial pc diagnostic. This is a legal document that can be presented to Credit Report Bureaus, Small Claims or General Courts and Collection Agencies utilized if Consumer/ Customer refuses payment after INITIAL DIAGNOSTIC.

 

Company Policy & Limited warranty includes the following:  24 hours limited warranty.        

A free 15 min tech call, if not resolved within phone call or email support, you must utilize our pre-paid service tech call through our website or via phone with your Credit Card, we accept master, visa debit or credit only.

 

Restorations / System reimaging only sets your PC to the original state shipped from the factory and sometimes even bare minimum settings. If you do not have any software or backup cds or Internal hard drive’s factory back up is corrupt >> you must purchase your own Operating System ( Windows, Vista, Windows 7, Mac OSX, Mac Jaguar, Server, etc.).

 

All services are performed completely and agreed by customer when final payment is submitted. This applies to system reimaging, wireless network setup, Virus removals and PC cleanups.

 

The limited 24 hour warranty begins from drop off date of customer’s pc/ equipment and check or payment received by technician.

 

We are not held responsible for any data damage, lost hardware, damage or lost data, software installation errors, and/ or missing items/ attachments in smartphones, droids,iPhone, iPad, pc, laptop, mac, and servers.

 

Due to limited storage space at our facility, Customer Abandonment takes effect on any personal computer / Mac PC that is not retrieved from the customer within 3 days from our office, is subject to be sold, destroyed or donated via Orange County PC Repair’s discretion. This applies to repaired and non-repaired PC / MAC, smartphone, mobile phone, ipad, and iPhones and any other hardware that was diagnosed and left at our office.There is a $5 per day storage fee after initial diagnosis and consumer does not return calls or set up to retrieve their PC/ Mac, smartphone, electronic hardware/ device within 24 hours.

 

New Hardware/ Software repairs are warranted through the manufacturer warranty. Your PC/ Mac/ Laptop will be shipped and repaired approximately within 45-90 days.

 

A 7 day Return Policy on hardware, computer parts are subject to a 30% restocking fee and check will be issued within 5 days after return from our headquarters in Los Angeles, California. Custom Built PCs/ Custom macs have a 30 day warranty thru Orange County PC Repair, parts are thru Manufacturer at regular 1 year warranty.

A pick up/ drop off fee is required, regardless of pc repair fault or customers negligence/ used equipment. All system repairs and satisfaction is demonstrated before final payment is received from technician.

Tips for antivirus removals and preventions >>>

>>> never search or download free programs, screensavers, mp3s

FBI Virus are fraudulent malware.Never click on any antispyware program/ pop ups that look like a windows program, they usually say (antivirus 2009/2010/ home antivirus 09/13, Your systems INFECTED blue/ blackscreen or desktop,  XP antivirus/Antivirus 360, or “Your computer is infected, Click here to Scan,